Fairfield Properties has an opportunity to interact with our residents as a Residential Customer Service Concierge. In this role, you will assist the residents of the building with Customer Service, light maintenance and various other needs.
Essential Job Duties:
- Welcome and acknowledge our residents as they enter the building & routinely engage in pleasantries with our residents
- Anticipate and address service needs
- Assist with deliveries of packages
- Respond to service requests from residents – provide the information to the maintenance team – schedule the work to be performed and follow up with residents as well as service team to ensure work was completed to customers satisfaction
- Answer calls, record, respond and process requests as well as address questions and or concerns
- Enforce lease agreement, building policies and expectations
- Appropriately escalate resident concerns when required
- Manage and document system entries
- Communicate daily with leadership
- Perform Rounds of the common areas to ensure all lighting is working order, all common areas are free of debris and all common and amenity space is well prepared for our residents to enjoy
- Assist Management team as needed
To be Successful in this role:
- Understand the importance of Excellence in Customer Service
- You will familiarize yourself with and adhere to all organizational safety procedures and follow all safety guidelines
- Familiarize yourself with the property, the amenities offered and available to our residents
- Familiarize yourself with the surrounding area
- Develop and maintain positive professional relationships with co workers
- Work in a team setting to achieve mutual goal for the success of the portfolio
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Be able to lift items up to 50lbs
- Stand, walk and or sit for extended periods
- Adhere to all Fair Housing Guidelines
Concierge service is customer service and meant to increase the satisfaction of our residents as well as showcase the organization and individual properties within the portfolio.
Location/Region: Melville, NY (11747)