Job Description
Job Description
Job Title: Call Center Agent
Location: New York, NY
Job Type: Full-Time
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and providing exceptional service that aligns with our company's commitment to excellence. Our ideal candidate is a quick thinker with excellent communication skills, able to handle high call volumes while maintaining a friendly and professional demeanor.ional service and support. Your primary responsibilities will include answering incoming calls, addressing customer inquiries, and providing solutions to various issues related to our products and services.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues efficiently and effectively.
- Document customer interactions and update account information as needed.
- Identify opportunities for upselling or cross-selling relevant products and services.
- Maintain a high level of product knowledge to assist customers accurately.
Qualifications:
- High school diploma or equivalent is required; associate's or bachelor's degree preferred.
- Previous experience in a call center or customer service role is a plus.
- Strong verbal and written communication skills are essential.
- Proficient in using computers and familiar with call center software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent problem-solving skills and attention to detail.