Senior Network & System Administrator

NYC Criminal Justice Agency

New York, NY, USA

Published: 6/14/2022

Technology

Full Time

Job Description

SENIOR NETWORK AND SYSTEM ADMINISTRATOR

INFORMATION TECHNOLOGY DEPARTMENT

POSTED:2/20/2025

Program Summary

NYCJA's Information technology team provides strategic vision, leadership, and innovative solutions so that our 300+ staff at 13 locations have the trusted data and applications they need to provide high quality pretrial services and research. IT staff have strong customer focus, partnering with business units and stakeholders to pilot new programs, and create custom applications with an eye towards future business needs. Our dedicated professionals meet challenges head-on by being flexible, expecting change and supporting each other in a culture of mutual respect, trust and teamwork that encourages personal and professional growth.

Job Summary:

The Senior Network and System Administrator manages and maintains CJA's network and system infrastructure endpoints, onsite and Azure cloud servers, and services. This position is key in maintaining the stability and security of our IT infrastructure and involves diagnosing and resolving technical issues, installing, and configuring hardware and software, and providing technical support and assistance to Agency staff. The position is based in lower Manhattan, requiring some travel to other agency locations throughout NYC as well as participation in a scheduled on-call rotation. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a customer-focused approach.

IT Systems Administrator Responsibilities:

Manage Active Directory, Azure Entra ID, Microsoft Dynamics, and Office 365 (Exchange, SharePoint, Teams, OneDrive), including user access, security, compliance, and troubleshooting.

Administer Windows updates, patches, and security fixes across servers and client devices.

Install, configure, and maintain VMware vSphere, vCenter, SAN, vSAN, and ESXi environments.

Automate tasks using PowerCLI, Python, or Ansible.

Deploy, configure, and support Microsoft Intune for endpoint management and security.

Oversee Systems Management Appliance for network discovery, software deployment, asset tracking, and security policy enforcement.

Manage and ensure compliance with Azure resources (servers, networks, storage) in commercial and government environments.

Network Administration & Support Responsibilities:

Configure and maintain network devices (routers, switches, firewalls, servers).

Monitor and optimize network health, performance, and security to prevent threats and ensure compliance.

Analyze network trends and plan infrastructure upgrades as needed.

Manage vendor relationships for network and IT services.

IT Support & Maintenance Responsibilities:

Technical Support and Leadership: Provide A/V setup, assist with meetings, and support remote offices with network and infrastructure issues and ensure quality service delivery, stability, and flexibility.

On-Call Coverage: Available after hours and on weekends on a planned rotation.

Troubleshooting: Diagnose and resolve IT issues, escalating when necessary, and maintaining accurate ticketing records

Maintenance: Update and service Windows servers, workstations, phones, printers, and other IT hardware/software. Monitor and maintain networks (LAN, WAN, Wi-Fi).

Documentation & Training: Maintain IT support documentation and provide end-user training as needed.
Backup and recovery: Implement and maintain enterprise backup, replication, and recovery.

Education, Experience and Certification:

Degree/Experience: Bachelor's degree in IT, Computer Science, or equivalent experience; 5+ years in network/system administration or similar role.

Hands-on Experience: Windows OS (Server 2022, 10 & 11), Active Directory, Office 365, and Microsoft Intune, Ticketing systems (Quest Kace, ServiceNow, Zendesk), and hardware/software inventory management (SCCM, Quest Kace SMA).

Device Management: Apple iPhone/iPad configuration, multi-function printer/copier maintenance.

Troubleshooting: Backup failures, virus threats, and routine IT issues.

Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA Security, VCP, AZ-900

Skills and Attributes:

Networking: Cisco ASA, HP & Meraki Switches, Cisco Meraki Security Appliance, Meraki Wi-Fi, Juniper Firewall, Azure Networking & Security.

Network Protocols: TCP/IP, LAN/WAN, VLANs, DHCP, DNS, WINS, SNMP, VPN.

IT Systems: Active Directory, Azure Entra, VMware, Office 365, SharePoint, Veeam Backup/Recovery.

Scripting: Advanced PowerShell automation.

Remote Support: Teams, Quick Assist, Webex.

Physical Requirements: Lift/move IT equipment (up to 50 lbs.), ability to participate in on-call rotation & travel to other CJA sites as needed.

Personal Attributes:

Strong customer service and communication skills.

Team player with multitasking and prioritization skills.

Adaptable, proactive, and committed to continuous learning.

High integrity and professionalism in decision-making.

LOCATION: Lower Manhattan

SALARY: $80K to $100K

Note: This is a hybrid role: 3 days in office Tuesday thru Thursday. 2 days remote - Monday and Friday

*Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply.

CJA VALUES

Each employee at CJA is guided by these values in our work:

Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks' vacation, paid holidays and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

Note: Only those candidates being considered will be contacted.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations

The New York City Criminal Justice Agency is an Equal Opportunity Employer

CJA is committed to creating and retaining a workforce of diverse talent and a culture of inclusion and belonging that honors and welcomes people with a variety of backgrounds, experiences, and perspectives. We are proud to be an equal opportunity employer with a track record of encouraging and supporting the employment of people with lived experiences in the legal system. We are dedicated to advancing our mission and work by recruiting and building multi-disciplinary teams that reflect the racial, ethnic, culture and gender identities of the clients and communities we serve.

We encourage individuals of all backgrounds to apply. Our employment practices are equitable and fair, without consideration of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, prior arrest or conviction, employment status, parental status, veteran status, or any other protected status under applicable laws.