Job Description
Job Description
Trade Floor Support - Contract
The individual will engage directly with trading business units to ensure the support team aligns with business requirements and maintain proactive communication with these units.
Key Responsibilities
- Provide high-quality support to all end-users in a professional and courteous manner.
- Handle incident phone calls and emails from end-users.
- Utilize ServiceNow to manage incident and problem workflows.
- Troubleshoot basic network and telecommunications connectivity issues.
- Support desktop technology and applications in Windows environments, with Linux desktop support experience being advantageous.
- Possess knowledge and troubleshooting skills in Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers, and other applications.
- Demonstrate strong analytical and problem-solving skills and the ability to work independently.
- Understand and assess end-users' needs and create innovative technical solutions.
- Contribute to projects arising from company-wide technical initiatives.
- Communicate effectively, keeping end-users informed of issue status until resolution, and escalate to appropriate technology teams when needed.
Qualifications and Skills
- At least five years of progressive technical support experience in a financial institution is required.
- A Bachelor's degree is strongly preferred.
- Familiarity with Active Directory, Exchange, Citrix remote access, and application delivery.
- Experience with Linux desktop environments (CentOS).
- Comprehensive knowledge of Windows-based desktops and key applications like Outlook and MS Office.
- Strong understanding of market data, including Bloomberg and Client, with proven expertise in integrating Excel plug-ins and troubleshooting API issues.
- Certifications such as MCP, MCSE, or CCNA are considered beneficial.
Company DescriptionIT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers, and technical professionals to some of the world’s most respected corporations.
Company Description
IT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers, and technical professionals to some of the world’s most respected corporations.