Industry Consultant

Industry Consultant, IBM Corporation, New York, NY (Up to 100% telecommuting permitted): Analyze information system concepts and translate them into business terms for mapping business requirements. Work with system logs and analysis tools to investigate system performance issues, identify root causes of system functional problems. Leverage Salesforce CRM to oversee and resolve customer tickets, leverage support resources, and identify trends to ensure optimal customer satisfaction and facilitate training recommendations. Collaborate with clients to develop comprehensive software upgrade plans, including pre-upgrade preparations, "what's new" analysis, compatibility checks, and post-upgrade validation and troubleshooting. Provide technical advisory expertise in Business Automation Workflow, Business Automation Manager Open Edition (Process Automation Manager Open Edition, Decision Manager Open Edition, and Kogito, Watsonx Orchestrate and Cloud Pak for Business Automation) to assist clients with strategic migration planning and rollout to live production, upgrade, streamline security vulnerabilities, provide performance tuning, capacity planning, performance tuning, and health reviews of client infrastructure within delivery contract terms. Assess client skill gaps, help client develop the skills to expedite problem resolution and coach client's staff to build relevant product knowledge, including industry perspective on product uses. Develop a delivery plan for clients using the delivery plan template to identify client goals, patterns that match client goals. Analyze client computer systems and business operating procedures, then design business improvements to clients. Create Quarterly review report and scorecard for stakeholders for project review. Utilize: Power 1001, Salesforce CRM, Power BI, Project Management, Structured Query Language (SQL), Text Editor analysis tool, Python, Cloud Pak for Business Automation, Business Automation Workflow, Robotic Process Automation (RPA). Required: Bachelor's degree or equivalent in Business Administration, Information Technology, Data Science or related and two (2) years of experience as a Consultant or related. Two (2) years of experience must include utilizing Power 1001, Salesforce CRM, Power BI, Project Management, Structured Query Language (SQL), Text Editor analysis tool, Python, Cloud Pak for Business Automation, Business Automation Workflow, Robotic Process Automation (RPA). $167400 to $230200 per year. Please send resumes to recruitad@us.ibm.com. Applicants must reference D113 in the subject line.