Job Description
Job Description
Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia.
POSITION SUMMARY: Manage Thruway’s Quality staff to continually improve company quality performance, increase/maintain customer satisfaction, reduce risk and ensure the technical alignment of distributed products to our customers’ requirements.
- Ensure direct line of communication between quality team and remainder of Thruway organization, customers and supply chain to all quality issues, responsibility to engage the CQEO as needed.
- Gather and share feedback from branch managers to ensure branch needs are met.
RESPONSIBILITIES:
- Day-to-day management of the traditional branch quality staff and tactical quality functions
- Manage workload and ensure all inspections completed and documented in PQS as required, non-conforming product returns and disposition, quarantine, compliance paperwork (Certs, FAIs, MTR’s), ensure CAPA’s are completed in a timely fashion.
- Hiring manager and training coordinator for all reports
- Routinely travel to each branch for check-ins and assistance
- On-call for travel to any TFI branch for on-boarding, gap-filling, training, HR functions (hiring, termination).
- Tactical “fill-in” until GAP is closed
- Work as a liaison between GM and branch quality staff to ensure all branch quality related processes, events and related issues are being managed effectively.
- Responsible for coordinating all non-personnel needs (gauges, standards, equipment, etc.)
- Responsible for QC staff effectiveness and quarterly reviews
- Constant communication with each GM for feedback prior to completing the review
- Work with CQEO on staffing changes required to meet customer needs.
- Host and manage the following recurring meetings. Tasks inc. invite list, agenda, hold meetings, facilitate discussion, assign/champion sub-projects, review: 5S, Safety, risks and Metrics, publish minutes
- QMTM - Quality Manager Team Meeting, Bi-weekly
- QTM – Quality Team Meeting, Monthly
- Manage Thruway’s safety compliance and summarize monthly safety walk-thru’s for CQEO.
- Act as point person for all high-risk customer and vendor facing quality issues. From first awareness of issue to all relevant parties, containment, root cause analysis, preventative action and until acceptance of long-term corrective action. Engage GM, CLT and Directors as needed. On call to travel if required.
- Lead critical root cause analysis and CAPA responses. Ensure CAPA’s timely documented within C-Prop System.
- Continuously improve operational efficiency and suggest/implement changes to work-instructions, procedures, or quality manual as needed per AS/ISO standard changes.
- Assist the CQSC (Corp. Quality System Coordinator) with any audit need (certification, internal, external)
REQUIRED COMMUNICATION SKILLS: This Individual must possess a positive attitude and excellent communication skills.
- Use excellent written, listening, verbal and interpersonal communication skills to deal positively with senior management, sales staff, employees, vendors and customers.
- Good Judgment and quick decision-making ability.
- Demonstrated integrity and ethical standards.
- Self-motivated, manages time effectively, and adapts quickly to changing priorities.
- Strong leadership, motivation and managerial skills.
QUALIFICATIONS:
- Documented experience managing and leading remote distributed teams
- Acceptance of weekly traveling (personal vehicle)
- Document auditing experience (ISO, AS or Equivalent)
- OSHA 30Hour preferred
- Bachelor's degree
- 10+ years’ experience
- Knowledge of manufacturing environments and Electro/Mechanical hardware
WORK ENVIRONMENT
- Occasional travel to Thruway branches
- Multi-tasking fast paced environment
- Sitting 80% of time, standing and movement 20% of time
Thruway Fasteners offers a comprehensive benefit program for eligible employees including; medical, dental, vision, life insurance, disability plans, accident protection, critical illness, legal shield/ID shield plans, Paid Time Off, Paid Holidays, and 401k retirement plan with employer match.
Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The chosen candidate must successfully pass pre-employment background check and drug screen.